Top 5 Common Customer Questions
Here at Grandcity, we take a lot of pride knowing that our customers will leave our garage fully satisfied with the work we have done on their car. We are confident in this, because we are dedicated to making sure each of our customers remains well informed and up to date about the type of work their car will require after a collision, the cost of that work and how long it will take to have it finished to their complete satisfaction.
We know that requiring any sort of work on your car, no matter how extensive, can be a major inconvenience and can put a lot of stress on your daily routine, which is why we are committed to making sure our customers are well informed throughout the repair process. In keeping with that commitment, we have prepared a brief list of the 5 questions that our auto body repair specialists often come across when working with customers to get their cars back on the road.
How do I set up an insurance claim after a collision?
Since Grandcity is accredited by the ICBC, our collision experts will be able to help you provide the necessary information required for you to file a claim. The ICBC website, and likely your private insurance company’s website will have any additional information you may require. Our team will make it easy for you to get the necessary information from our end, such as a cost estimate and the amount of time repairs will take to complete, so you can get your claim in as soon as possible.
Shouldn’t I take my car to the dealership for repairs?
Many people mistake a dealership’s garage for a fully equipped auto body repair shop, since the majority of motorists with newer/leased vehicles regularly take their cars to the dealer for routine maintenance. Most dealers will simply recommend a trusted and accredited garage, and may even charge you to have your car towed to an affiliated autobody shop. To avoid this all together, you can have your car towed directly to our shop by the ICBC at no additional cost.
Will a collision affect my manufacturer’s warranty?
Many people are concerned that having repairs completed outside of their dealership will compromise the value of their manufacturer’s warranty. For any dealer or manufacturer to refuse to do work covered under the warranty on any component of your vehicle not damaged by the accident. In addition to this, since Grandcity is ICBC accredited, we are able to provide a lifetime guarantee on the work we complete on your vehicle, so you can rest assured knowing that once the repairs are complete and your claim is approved, you will be able to put the nuisance of your collision completely behind you.
What does this lifetime guarantee involve?
The guarantee as established by the ICBC is very straightforward. If you feel that any of the work we recently completed on your car is negatively affecting the performance of your vehicle, you can contact us right away and bring your car in so we can take a look. The guarantee protects you fully against and defective workmanship or materials, so long as you are still the owner of the vehicle.
Will the performance of my vehicle be reduced after an accident?
At Grandcity, we have over 20 years of experience making quality repairs to vehicles throughout the Vancouver and Richmond areas. With that kind of expertise and industry know-how, you can feel confident bringing your vehicle to our shop for repairs. We have all the latest skills and equipment necessary to get your car back on the road and driving like new.
If you are in need of reliable auto body repairs in Vancouver and are looking for a team of experts you can trust to get the job done right, give us a call, or have your car brought to us from the ICBC compound (remember it’s free!). For more information, give us a call or check us out online. You can also find us on Facebook and Twitter to receive our latest updates.