Collision Repair in Vancouver & Richmond

– After the Accident –

We are here to help. Accidents can be one of the most stressful points in our lives. As bad as it seems, you don’t have to worry. Grandcity will take care of it for you.

What is the first thing I should do after the accident? Firstly, remain calm and make sure that the accident scene is safe. Next, collect the other party’s information such as: license plate number, car model, color, driver’s license number and insurance details. Whenever possible, try to find someone in the local area that has witnessed the accident and, if possible, collect their information.

After a minor accident, how can I determine if it is safe to drive my car? No accident or damage is ever the same. It is recommended that you consult with Grandcity Autobody Collision Experts before attempting to drive your damaged vehicle.

Can I request that the tow company tow my car to Grandcity? Will there be any additional charge?First, your vehicle should be towed to an ICBC compound (car lot). Then, upon your request, ICBC will tow your vehicle to Grandcity Autobody’s shop at no additional charge.

What are the steps in an insurance claim? Will there be any additional charge? With your insurance paper and driver’s license in hand, call the ICBC dial-a-claim center at 604-520-8222 or online to report the claim. The dial-a-claim agent will ask you some of the following questions:

  • The date, time and location that the accident occurred


  • License plate number of all vehicles


  • All driver’s license numbers from people involved


  • Driving direction / orientation of all vehicles


  • Contact details of witness (if available)


If you have a Smartphone or a camera, remember to take a photo of the vehicles involved and the accident scene.

What do I do after the ICBC insurance claim is completed? Once you obtain the ICBC estimate, you can contact Grandcity Autobody directly. We will arrange a time that is convenient for you in which to complete your collision repair. In the meantime, we can make arrangements for you to use one of our courtesy cars while you wait.